ADVISORY SERVICES AND

TELEMARKETING CONSULTING & TRAINING
CRM IMPLEMENTATIONS

LEAD GENERATION ADVISORY SERVICES
Some companies are not seeking to out-source their lead generation but are seeking to develop their lead generation expertise in-house and to run campaigns internally.
Ignite has over 25 years’ experience of running lead generation and telesales campaigns across a wide diversity of sectors for major corporates and well-known brands through to the challenges of start-ups and new product launches
Ignite can provide strategic and operational advice in an ongoing relationship or as a one-off project.

TELEPHONE SKILLS TRAINING
Contacting prospects by telephone has become increasingly difficult as busy decision makers hide behind voicemail and may not be always office-based. As a result, when contact is achieved it is vital that a high-quality conversation takes place.
While some of this will be down to product and market knowledge and overall experience, telephone skills have never been more important especially when prospecting.
Ignite’s team has been recruiting and training people to work on the phone for many years and as a result, we can run telephone skills training courses specifically tailored to your business.



TELEPHONE TEAM MANAGEMENT
If you are running telesales or telemarketing people, and perhaps this is only part of your remit, Ignite can help with advice on recruitment and training, and on how to improve operational procedures, motivation and performance.

CRM IMPLEMENTATIONS & ENHANCEMENT
Ignite has its own marketing software platform which combines CRM functionality with email marketing and inbound and outbound call centre functionality.
This has come about because, over many years, we have worked on clients CRM and call centre systems or seen them operate at a distance. We have therefore built up extensive strategic and operational experience in running CRM systems in general and specifically a number of well-known brands.
If you are considering adopting a CRM solution in-house or already have invested but are not seeing the ROI expected then we can help.
We can support you in specifying requirements for a new system, recommending the most appropriate solution, and project managing the implementation.
Or we can advise on how an existing system and its associated operational and business processes can be improved.
